About the role:
Technical Skills:
- Proficiency in using ERP Systems, such as SAP CRM/ ECC, to manage and process orders/Quotes and bookings effectively.:
- Proficiency and knowledge of web billing portals and end to end processing of web billing requests.
Communication Skills:
- Excellent written and verbal communication to ensure clear and timely responses to customers and team members.
- Ability to articulate complex information in a simple and understandable manner.
Problem-Solving Abilities:
- Strong critical thinking and problem-solving skills to handle unexpected issues and find efficient solutions.:
- Ability to analyze data and make informed decisions to improve the overall process.
Attention to Detail:
- High level of accuracy and attention to detail to avoid errors in order processing and booking.:
- Meticulous in following procedures and ensuring all necessary information is captured and processed correctly.
Time Management:
- Solid time management skills to handle multiple orders and bookings simultaneously without compromising on quality
- Ability to prioritize tasks and meet deadlines efficiently.
Adaptability and Learning Agility:
- Willingness to learn and adapt to new systems and processes as they evolve.:
- Continuous improvement mindset to stay updated with industry trends and best practices.
Team Collaboration:
- Ability to work well within a team, collaborating with colleagues to achieve common goals.:
- Open to feedback and willing to contribute to team discussions and problem-solving sessions.
- Having great interpersonal skills
Qualifications:
_ Qualifications:_
- Graduate or Diploma in any discipline.
- Minimum 2 years of hands-on experience in customer service.
- 2+ years of relevant experience in order management/back-office operations.
- Proficiency in MS Office; experience with SAP or CRM tools preferred.
- Strong communication skills (verbal and written).
- Additional Details