Key Responsibilities
- Quality Management System (QMS)
- Own and continuously improve the QMS (e.g., ISO 9001 or equivalent), including document control, internal audits, management review, and corrective/preventive action systems.
- Ensure compliance with customer, corporate, and regulatory requirements.
- Operational & Manufacturing Quality
- Lead quality assurance activities across production (incoming, in-process, final inspection), including control plans, inspection standards, and measurement system effectiveness.
- Drive reduction of scrap, rework, and defects using structured problem-solving (e.g., 8D, DMAIC, A3).
- Customer Quality
- Manage customer complaints and returns, ensuring timely containment, root cause analysis, corrective actions, and effective communication.
- Track and improve key customer metrics (PPM, complaint rate, on-time closure of corrective actions).
- Supplier Quality
- Partner with procurement and suppliers to ensure supplier capability, quality performance, and corrective action execution.




- Lead supplier audits and development plans; support qualification of new suppliers.
- Recent Product Introduction (NPI) / Change Management
- Support APQP/PPAP (or equivalent) activities, including risk assessments (PFMEA), process validation, and readiness reviews.
- Ensure quality requirements are embedded in product and process changes.
- Metrics, Reporting & Continuous Improvement
- Establish and report quality KPIs (e.g., PPM, FPY, COPQ, audit findings, CAPA cycle time).
- Lead continuous improvement initiatives and training to strengthen quality capability across the organization.
- Leadership & People Management
- Lead, coach, and develop quality engineers/technicians and cross-functional teams.
- Promote a strong safety and quality culture; ensure effective communication and accountability.

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📌 Manager - Quality (Bengaluru)
🏢 Stanley Black & Decker
📍 Bengaluru