Description
This role is pivotal in ensuring our supplier network exceeds service level agreements, drives
innovation, and partners with Cartus to navigate successful relocations. The ideal candidate will
evaluate supplier service, identify and track performance trends, and implement continuous
improvement strategies.
This role will work closely with internal departments to understand and address their needs,
communicate effectively with suppliers, and facilitate regular meetings to discuss performance
and future planning.
Your Role & Accountabilities:
• Focus on Global International suppliers.
• To Investigate and resolve issues relating to supplier performance by liaising with operational staff and suppliers, in line with escalation procedure and ISO 9001: Quality System
• Collaborate with Supply Chain Network Manager to recruit, train, and manage designated supplier network.
• Track and report supplier and operational escalations daily through internal systems.
• Provide regular updates on service and best practices to designated supplier networks.
• Support reporting requirements by analyzing and tracking service defects to identify trends and provide solutions.
• Organize and participate in supplier review meetings.
• Participate or conduct monthly/quarterly dashboard calls with suppliers and communicate issues to supply Chain Managers accordingly.
• Arrange and facilitate supplier training sessions.
• Arrange and facilitate current hire training.
• Maintain documentation of Supply Chain Management processes.
• Attend internal operational and senior meetings as needed.
• Engage with operational teams through virtual meetings, representing Supply Chain.
• Support supplier pricing requests and new business pricing.
• Handle ad hoc reporting requests including weekly and monthly reporting requirements and system troubleshooting.
• Conduct regular audits of supplier platforms.
• Resolve supplier invoicing issues.
• Participate in project work aligned with Supply Chain