A. Key Accountabilities
Base Operations & Performance:
Operational Excellence
- Contributing towards the maintenance of defined OTP levels Coaching and counselling allocated
crew.
- Conducting daily crew briefings as defined in performance indicators – creating a service focus and
customer delight with each crew set. Meeting with crew post-flight to enquire about the flight and
customer feedback.
- Assisting in the implementation of measures to improve NPS ensuring timely corrective action.
Communicating with crew – sharing ways to provide outstanding service, grooming excellence,
appreciation for acts of service on board, willingness to cooperate during exigencies etc.
- Assisting in managing crew availability as defined in performance indicators.
- Assisting in conducting inquiries on discipline cases as per the defined process.
- Highlighting delays in grounded crew.
- Sharing appreciation and ensuring updating to crew files
- Providing objective and timely inputs as defined in the process of crew promotion, contract
renewal, and probation confirmation.
- Assisting with situational/operational exigencies, over and above day-to-day operations, as and
when required.
Safety:
- Reiterate safety updates to allocated crew.
- Contribution towards adherence to DGCA regulations, and conformance to audits.
- Escalating violations based on defined SOPs.
Crew Engagement
- Ensuring attendance by allocated crew and ground teams in periodic engagement activities.
- Understanding and addressing day-to-day crew concerns – including but not limited to hotel,
transport, compensation, uniforms etc.
- Monitoring inputs by crew on internal communication platforms, recommending corrective action
where required.
Rostering:
- Communication of emergency leave requests by crew.
- Crew Training: Assisting in the implementation of planned interventions
Administration:
- Maintaining smooth operations at respective base and adherence to
📌 Senior Associate (Delhi)
🏢 Air India
📍 Delhi
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