As a Specialist - Non-Real Time Feeds Support, you thoroughly understand our clients’ and prospective clients’ requirements from data to workflow needs and can articulate, construct, and demonstrate the desired product and content solution.

Combining technical capability with deep content knowledge and usage, we provide domain expertise and support of end-to-end customer life cycle, from pre-sales support through implementation and into post sales and customer retention activities.

The Specialist supplies consultative customer service to clients in understanding, extracting and accurately using LSEG and third-party data, including training, client meetings, documentation, sophisticated solve, articulation of financial content and product capabilities, and coding assistance for the customer's workflow integration or financial research project.

Role Responsibilities:
- Provides direct & 2nd Level specialized customer service support including solve, research, code scripts, and answering client inquiries on content, product, and delivery platform.




- Meets with Sales and prospective customers, capture content, product, technical and integration requirements.
- Demonstrate various aspects of the platform and proactively carry out the content onboarding activities for new or expanded customers.
- Uses customer & personal feedback to improve products and services or processes.
- Active contributor to product release rollouts, migrations, testing and upgrade programs.
- Contributes to projects within a broader workstream and has accountability for ongoing activities/action items.
- Works independently to solve client queries and resolve where precedent may not exist.
- Continuous business process improvement through Lean Six Sigma encouraged project contributions and improves end to end customer experience.
- Ability to own a meeting with an agenda of your issues with transparent accountable results.

Qualifications:
- Knowledge of and experience with financial data sets, Inve

📌 Specialist - Non Real Time Feeds Support (Bengaluru)
🏢 LSEG
📍 Bengaluru