Roles & Responsibilities of a School Receptionist A School Receptionist is the first point of contact for parents, students, visitors, and callers. The receptionist is expected to maintain a welcoming, skilled, secure, and well-organized front office. 1. Reception & Front Desk Management Welcome parents, students, visitors, and guests politely and professionally. Keep the reception area clean, organized, and presentable. Attend to enquiries and guide visitors to the appropriate person or department. Ensure the reception desk is attended during school working hours. 2. Telephone & Communication Attend incoming calls promptly and courteously. Provide accurate general information about the school. Transfer calls or take messages for the concerned staff member. Maintain records of important calls and messages when required. Avoid sharing confidential information over the phone without authorization. 3. Visitor Management & School Security Maintain the Visitor Register and ensure proper entry and exit records. Verify the identity and purpose of visitors before allowing access.



Issue visitor passes as per school policy. Inform the concerned staff member before sending a visitor inside. Ensure unauthorized persons do not enter student areas. Immediately report suspicious behaviour or security concerns to the appropriate authority. 4. Parent Handling Attend to parent enquiries patiently and respectfully. Guide parents regarding school timings, appointments, admissions, fee counters, transport enquiries, etc. Schedule or coordinate appointments with teachers, coordinators, or the Head of School. Avoid unnecessary arguments or discussions with parents and refer sensitive matters to the concerned authority. Maintain professionalism even when dealing with complaints. 5. Student Support Assist students who approach reception for authorized purposes. Contact parents in case of illness, emergency, or early departure when instructed by the concerned authority. Ensure students

📌 School Receptionist (Delhi)
🏢 Credence Global School, Narela, New Delhi
📍 Delhi