Role Description
This role is to hire a Business Process Operations Team Lead

Overview Of Role/Principle Responsibilities
To oversee day-to-day delivery of the AML due diligence process, coordinate the team’s workload, act as the primary escalation and quality reviewer, and ensure continuous workforce competency.

Key Responsibilities
- Workflow Coordination and Oversight Case Assignment: Distribute onboarding, periodic, and event-driven review tasks amongst Analysts and Senior Analysts, balancing complexity and urgency. Workload Monitoring: Track team progress against SLAs and KPIs, ensuring tasks are performed promptly and escalate bottlenecks to the Manager.
- Quality Assurance & Escalation Management File Review: Final quality check on completed files, confirming proper application of risk factors, EDD, and full compliance with internal requirements. Issue Resolution: Resolve escalated s from Senior Analysts, including genuine matches on sanctions/PEP/adverse news lists or high-risk profile investigations. Red Flag Management:



Oversee analysis and documentation of unusual transaction patterns, negative media, and emerging regulatory risks.
- Communication Client Interface: Serve as contact for client and other stakeholders in daily operations. Communicate progress, escalation outcomes, and client queries. Guidance Delivery: Interpret complex AML rules and translate them into explicit process steps and guidelines for the team.
- Training and Process Improvement Upskilling: Identify training needs, deliver refresher training on regulatory updates or process changes, and maintain skills matrix. Process Review: Review and update procedural documentation, checklists, and forms for clarity and completeness. Audit Readiness: Prepare for internal/external audits or regulatory inquiries, lead file sample reviews, and proactively address findings.
- Reporting and Governance MI Data: Collate and verify quality metrics, escalate material issues to the Manager, participate in

📌 Lead I (Chennai)
🏢 UST
📍 Chennai