Resort Operations Supervisor

Location: Eucalyptus Munnar, Munnar, Kerala
Job Type: Full-time, on-site
Accommodation & Food: Provided

Eucalyptus Munnar is looking for a responsible, hands-on Resort Operations Supervisor to oversee the day-to-day running of our resort.

This is not a desk-only front office role. We are looking for someone who can take ownership of daily operations, coordinate the team, look after guests, and ensure the property runs smoothly throughout the day.

The ideal candidate should be trustworthy, practical, guest-focused, organised, and comfortable handling day-to-day operational issues independently.

Key Responsibilities
- Oversee daily resort operations and ensure a smooth guest experience
- Handle guest check-ins, check-outs, enquiries, complaints, and special requests
- Coordinate housekeeping, room readiness, restaurant service, maintenance, and front office activities
- Monitor reservations and online booking platforms such as Booking.com, Agoda, Airbnb, and MakeMyTrip
- Ensure guest rooms, common areas, restaurant, pool area,



and resort surroundings are clean and properly maintained
- Supervise staff attendance, duty allocation, grooming, discipline, and day-to-day performance
- Follow up on maintenance issues and ensure problems are resolved promptly
- Coordinate with vendors for supplies, laundry, repairs, transportation, and other local services
- Maintain straightforward daily reports covering occupancy, revenue, expenses, guest feedback, and operational issues
- Respond quickly to guest concerns and help maintain strong online reviews
- Keep the owner/management regularly updated on resort operations and important issues

Requirements
- Previous experience in a hotel, resort, homestay, villa, or similar hospitality property
- Good spoken and written English
- Malayalam is preferred; Hindi or Tamil will be an added advantage
- Ability to supervise staff and coordinate multiple areas of resort operations
- Comfortable dealing directly with

📌 Resort Operations Supervisor (Munnar)
🏢 Eucalyptus Resort Munnar
📍 Munnar