We are seeking an experienced and strategic Senior Human Resources Manager to lead and oversee the HR operations of our hospitality group. With over 400 employees across multiple departments and locations, the Senior HR Manager will be responsible for driving people strategy, ensuring compliance, strengthening organizational culture and leading talent development.
This role requires a proactive leader with deep expertise in hospitality HR, strong interpersonal skills and the ability to create scalable people systems that support business growth.
Key Roles & Responsibilities
. HR Strategy & Leadership -
Develop and execute the HR strategy aligned with the company’s mission, culture and growth plans.
. Drive organizational development initiatives to ensure operational efficiency and employee satisfaction.
. Serve as the key advisor to senior leadership on all HR and workforce-related matters.
. Talent Acquisition & Workforce Planning -
. Lead end-to-end recruitment for all levels (from frontline staff to senior positions).
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Create long-term manpower planning for all departments including F&B;, Front Office, Housekeeping, Culinary, Operations, Admin, Finance, Maintenance, etc.
. Oversee induction and onboarding processes to ensure seamless integration of recent hires.
. Build strong pipelines for seasonal and peak-season hiring.
. Employee Relations & Workplace Culture -
. Foster a positive, inclusive and high-performance work environment.
. Implement employee engagement programs, feedback systems and culture-building activities.
. Oversee conflict resolution, disciplinary actions and grievance management fairly and confidentially.
. Ensure the company’s values, service standards and customer-first culture are reflected in all teams.
. Training & Development -
. Create comprehensive training calendars across hospitality functions including service excellence, grooming, communication, leadership, compliance and skill enhance