Ravan.ai builds real-time multilingual AI voice agents and complete sales automation systems that help businesses convert website traffic into qualified appointments 24/7. We work with advanced CRM platforms, automation tools, and AI-driven customer engagement systems used by thousands of companies.
Job Overview
We are looking for a Support & CRM-focused Associate who can handle client support, CRM operations, basic technical testing, and team coordination.
This is primarily a
support and operations role
. The priority is excellent client handling, strong CRM expertise (especially GoHighLevel and Salesforce), testing of workflows, and smooth internal coordination.
Candidates with more than 2 years of experience need not apply.
Important:
Hands-on experience with
GoHighLevel (GHL) and/or Salesforce is mandatory
. If you do not have practical experience with these tools, please do not apply.
Key Responsibilities (in order of priority)
1.
Client Support & Retention
- Handle client queries, onboarding, and day-to-day support
- Build and maintain strong client relationships
- Focus on client retention and satisfaction
- Track issues and ensure timely resolution by coordinating with internal teams
- Guide clients on platform usage and best practices
2. CRM Expertise & Operations
- Work extensively with GoHighLevel (GHL) and Salesforce
- Create and manage workflows, pipelines, automations, forms, and client journeys
- Maintain clean and accurate client data across systems
- Support CRM integrations and configurations
3. Testing & Technical Support
- Perform basic testing of features, workflows, and integrations
- Troubleshoot common issues related to CRM setups and automations
- Support basic technical tasks as needed
4. Team Coordination & Internal Support
- Manage daily tasks, project updates, and cross-team communication
- Maintain documentation and r
📌 CRM & Client Support Associate – Ravan.ai (New Delhi)
🏢 Ravan.AI
📍 New Delhi
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