Create tailored solutions on Salesforces AgentForce platform.
- Managing Salesforce Service Cloud implementations to enhance client service capabilities
- Building intelligent workflows, elevate the agent experience, and fine-tune case-management processes by harnessing AgentForce, Data Cloud, Apex, AI, and the broader Salesforce toolkit.
- Developing business process models and integrating enterprise software solutions
- Leading technical consultation and project architecture for Salesforce projects
- Utilizing Salesforce Lightning and Salesforce Administration skills to optimize platform performance
- Coordinating systems project management and technology integration efforts
- Creating and maintaining training materials to support technology implementation
- Analyzing business models and processes to identify opportunities for improvement
- Collaborating with teams to embrace change and drive creative design solutions
- Supporting enterprise integration and IT infrastructure development
- Engaging in requirements elicitation and project budgeting to align with client needs
What You Must Have
- At least a Bachelor's degree
- At least 4 years of experience
- Oral and written proficiency in English required
What Sets You Apart
- Preference for at least one of the following fields of study: Computer and Information Science, Management Information Systems
- Design and implement custom AgentForce capabilities, leveraging Apex, Salesforce Flows, Data Cloud, and AI services.
- Create intelligent routing and decision logic that considers case priority, sentiment, and agent skillsets.
- Identify the data points needed for each use-case, assess data quality, and engineer cleansing routines.
- Map source data to CDP objects and fields, define object relationships, and configure unification algorithms.
- Develop Apex triggers, classes, and batch jobs for advanced case routing, task assignment, and other bespoke processes.
- Customize AgentForce actions—case creation, escal