Role Overview

We are hiring an
Account Manager (SMB)
to manage and grow a portfolio of existing customers at MyOperator. This is a
revenue-owning role
, responsible for
renewals, upsells, and cross-sells
, while ensuring high customer satisfaction and low churn.

You will act as a
trusted advisor to SMB clients
, helping them maximize value from MyOperator’s communication platform (WhatsApp API, IVR, AI bots).

About MyOperator:

MyOperator is a Business AI Operator redefining customer communication through a unified platform that integrates WhatsApp, calls, and AI-powered chat and voice bots for seamless communication automation. Supporting a messaging-first and always-on world, MyOperator offers solutions like verified WhatsApp Business API, call management, campaign management, and GenAI-powered chatbots and voicebots. Trusted by over 12,000 businesses, including Amazon, Apollo Hospitals, and Razorpay, MyOperator has been providing cutting-edge solutions for over 14 years. Renowned for its ease of use and customer experience excellence, the platform is highly rated across various review platforms.





Key Responsibilities
- Own a portfolio of
50–150 SMB accounts
with complete
revenue responsibility
- Drive
monthly/quarterly renewals
and ensure high retention rates
- Identify expansion opportunities through
upselling and cross-selling
(WhatsApp, IVR, AI solutions)
- Achieve
revenue targets from existing accounts (₹2L–₹5L/month depending on portfolio)
- Proactively identify
churn risks and implement retention strategies
- Maintain strong relationships with
business owners and decision-makers
- Ensure high
CRM hygiene (Zoho/HubSpot/Salesforce)
and accurate forecasting
- Monitor and improve
customer health metrics (CSAT, usage, engagement)
- Coordinate with support/product teams for
issue resolution and account growth

Target Customers
- SMB clients across
Real Estate, Education, Healthcare, E-commerce, and Services
- Primarily
India-based customers

Must-Have Requiremen

📌 Customer Success Executive (Delhi)
🏢 MyOperator
📍 Delhi