The Key Accounts Manager will be responsible for managing and growing relationships with a network of hospitals, healthcare institutions, and corporate hospital chains across India.

This role involves strategic account management, business development, and cross-functional coordination to drive sales, enhance partnerships, and ensure seamless customer service for ophthalmic products, equipment, and services.

What You'll Be Doing:
- Responsible for achieving sales target of assigned key accounts.
- Building relationship with internal & external customers (Doctors/ KOL’s/Distributors/peers/superiors), developing current customers, monitoring competitor activities, keeping track of the daily working, keeping track of customer usage pattern and maintaining records in assigned accounts.
- Serve as the primary point of contact for key accounts, ensuring satisfaction, addressing concerns, and optimizing service levels.
- Handling customer complaints and working towards absolute customer delight
- Oversee contract negotiations, pricing agreements,



and ensure adherence to compliance and regulatory guidelines.
- Responsible to track IOL/Phaco market-share in the assigned territory and keep track of competition actions – to proactively ensure market leadership in the state/ territory assigned. also, will be closely supporting Manager to develop and strengthen relationship with some of the Key Opinion Leaders of his assigned territory.
- Adheres to environmental policy, procedures, and supports department environmental Objectives.
- Ensuring 100% sales achievement on a monthly and quarterly basis by optimizing the right product mix to meet annual sales target.
- Upgrading existing customer of IOL to Premium IOLs. Should attend OTs regularly to understand customer needs, ensuring customer’s delight.
- Maintaining field reporting discipline and timely submission of reports.
- Developing Sound Product Knowledge; In assigned accounts conducting scientific programs regularly - CME/rou

📌 Key Account Manager (Delhi)
🏢 Rayner
📍 Delhi