The Technical Engineer Retail Information Systems Support Engineer supports, maintains, and troubleshoots retail IT systems that enable day-to-day business operations. This role ensures the availability, performance, and security of retail applications,
Key Responsibilities
- Provide first- and second-level technical support for retail information systems.
- Monitor and support retail applications, databases, and system integrations.
- Diagnose and resolve software issues within agreed service levels (SLAs).
- Respond to incidents, service requests, and escalations through the IT service management system.
- Monitor system performance and proactively identify potential issues.
Provide end-user training and guidance on retail systems and applications.
Required Qualifications
- Bachelor's degree or diploma in Computer Science, Information Technology, Electronics, or a related field.
Familiarity with SQL databases and basic database troubleshooting.
- Experience with ITSM tools such as ServiceNow, D365 service management,
Freshdesk ticket management, or similar.
Preferred Skills
- Knowledge of retail ERP systems applications.
- Experience with Microsoft 365 administration.
- Basic understanding of virtualization and cloud platforms.
Key Competencies
- Strong troubleshooting and analytical skills.
- Excellent customer service and communication skills.
- Ability to prioritize multiple support requests in a quick-paced environment.
- Strong documentation and organizational skills.
- Team player who can work independently.
- Attention to detail and commitment to service quality.
Working Conditions
- Office environment.
- .
Performance Indicators
- Incident resolution within SLA targets.
- System uptime and availability.
- Customer satisfaction (CSAT) scores.
- First-call resolution rate.
- Successful completion of system deployments and upgrades.
- Accuracy and completeness of technical documentation.
📌 Retail Information Systems Support Engineer (New Delhi)
🏢 Nilörn
📍 New Delhi
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.