Key Responsibilities

Admin & Branch Operations

- Manage day-to-day administrative activities across Gold Loan branches.
- Coordinate with branch teams for smooth and disciplined operations.
- Maintain branch records, registers, documents and administrative MIS.
- Monitor attendance, housekeeping, security and general branch requirements.
- Coordinate with vendors and service providers for branch-related requirements.
- Manage office assets, stationery and other administrative requirements.
- Support branch opening, relocation, closure and other operational activities.
- Ensure branches follow company administrative policies and SOPs.

Vigilance & Risk Monitoring

- Conduct regular and surprise visits to Gold Loan branches.
- Check adherence to company policies, SOPs and operational controls.
- Identify process gaps, irregularities, policy violations and suspicious activities.
- Monitor compliance related to customer documentation,



KYC and branch records.
- Review operational controls related to Gold Loan transactions and collateral processes.
- Identify potential fraud, misappropriation and operational risks.
- Check branch-level cash handling, security and other sensitive processes.
- Conduct employee/process verification whenever required.
- Prepare detailed vigilance/inspection reports and escalate critical observations.
- Track corrective actions and ensure timely closure of audit/vigilance observations.
- Coordinate with Risk, Audit, Operations, Credit, Collections and Business teams.
- Support internal investigations related to suspected fraud or process violations.

Interested candidates can share resume on (phone hidden)

📌 Admin & Vigilance Officer (New Delhi)
🏢 IFL Finance
📍 New Delhi