- Own shift planning and execution to meet daily operational targets.
- Track shift productivity, SLA and CPT performance and drive corrective actions.
- Ensure adherence to process, quality, SOP, UPP and audit standards .
- Monitor CX CPT, Dock CPT, 3P CPT, TX CPT and NTBDR .
- Conduct RCA for misses, deviations and operational gaps and implement corrective actions.
- Manage vehicle placement and ensure customer requirements are fulfilled within timelines.
- Track manpower availability, absenteeism and attrition ; ensure floor requirements are met as per CAP fluctuations.
- Conduct manpower training and 555 audits to maintain operational standards.
- Ensure effective floor space utilization and space design as per operational requirements.
- Maintain a healthy,
safe and positive workplace workplace while motivating the team.
- Handle and resolve operations, customer, 3P and vehicle-related escalations .
- Coordinate with relevant stakeholders to ensure smooth shift operations and timely issue resolution.
Key Performance Indicators
- Shift Productivity & SLA Adherence
- CPT Performance
- Process & SOP Compliance
- Quality & Audit Scores
- Manpower Availability & Utilization
- Vehicle Placement & Customer Fulfilment
- Escalation Resolution
- Attrition & Absenteeism
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.