Role & responsibilities

- Handle high-volume inbound calls from patients, healthcare providers, and pharmacies.
- Assist with patient access programs, benefits verification, prior authorization, and pharmacy support.
- Explain healthcare, insurance, and reimbursement processes in a straightforward and clear manner.
- Build strong relationships through professional, empathetic, and patient-focused communication.
- Research and resolve patient and provider inquiries using multiple systems and tools.
- Accurately document all interactions while following compliance and quality standards.
- Manage call metrics such as Average Handle Time (AHT), First Call Resolution (FCR), and quality scores.
- Support patients who may be frustrated, anxious, or vulnerable with empathy and professionalism.
- Coordinate with pharmacies, payers,



and healthcare providers to ensure smooth therapy access.

Required Skills & Experience

- Minimum 2 years of experience in an international contact center or inbound voice process.
- Mandatory experience in US Healthcare (Patient Access, HUB, Pharmacy Support, Perks Verification, Prior Authorization, or PAP).
- Strong verbal and written English communication skills.
- Ability to multitask across multiple systems while on calls.
- Strong problem-solving, listening, and analytical skills.
- Experience working in a regulated environment with strict documentation and compliance requirements.

📌 Voice Process Executive (Bengaluru)
🏢 Allegis Group
📍 Bengaluru