- Manage day-to-day hub operations and ensure smooth functioning.
- Monitor inbound, sorting, dispatch, and last-mile delivery operations.
- Manage delivery associates and hub staff, including attendance and productivity.
- Ensure timely dispatch and achievement of delivery SLAs.
- Monitor RTO, NDR, undelivered shipments, and aging shipments.
- Maintain inventory accuracy and prevent loss, damage, or pilferage.
- Ensure compliance with company SOPs, safety, and operational processes.
- Track operational KPIs and prepare daily reports.
- Coordinate with central operations, vendors, and other stakeholders.
- Resolve operational issues and escalations at the hub level.