- JOB DESCRIPTION
- Job ResponsibilitiesHandle customer calls, queries, and requests professionally.
- Provide accurate information about products, services, orders, or accounts.
- Resolve customer complaints and issues within the required timeframe.
- Maintain a positive and skilled relationship with customers.
- Record customer interactions and update information in the CRM/system.
- Coordinate with internal departments to resolve customer issues.
- Follow company policies, quality standards, and customer service procedures.
Achieve assigned performance and customer satisfaction targets.