✅ Serve as the first point of contact for customers through tickets, emails, and chats.

✅ Handle customer inquiries, complaints, and escalations professionally.

✅ Coordinate with internal teams to ensure timely issue resolution.

✅ Manage multiple tasks efficiently in a fast-paced environment.

✅ Meet service quality standards, SLAs, and customer satisfaction targets.

✅ Stay updated with new tools, technologies, and process improvements.

Required Skills & Qualifications

? Graduate in any discipline.

? Prior experience in Helpdesk, Customer Service, or Customer Support preferred.

? Strong communication and interpersonal skills.

? Ability to multitask and prioritize effectively.

? Self-motivated with good time management skills.

? Positive attitude and customer-focused approach.

? Team player with a professional mindset.

Why Join?

✨ Attractive salary package up to

✨ Provident Fund (PF) benefits

✨ Opportunity to work with a leading global real estate services company

✨ Skilled growth and learning opportunities

✨ Dynamic and collaborative work environment

? Interested candidates can share their updated resume or contact Pragati HR – 73852 94679 for further details

📌 Front Desk Receptionist (Mumbai)
🏢 CIEL HR
📍 Mumbai