Customer Support Executive (Hyderabad)

Customer Support Executive (Hyderabad)

02 Sep
|
Multi National BPO
|
Hyderabad

02 Sep

Multi National BPO

Hyderabad

- Query Handling: Attend inbound/outbound calls, chats, emails. Resolve issues on first contact.

- Complaint Management: Log tickets in CRM, follow up with internal teams, ensure TAT closure.

- Customer Retention: Counsel unhappy customers, offer solutions, build trust.

- Product Knowledge: Stay updated on products, policies, offers, and processes.

- Documentation: Maintain accurate records of all interactions in CRM/Excel.

- Escalation: Handle complex queries and escalate critical cases to Team Lead / Manager.

- Feedback: Share customer feedback and improvement ideas with management.

📌 Customer Support Executive (Hyderabad)
🏢 Multi National BPO
📍 Hyderabad

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