We are looking for a confident and customer-focused Telecaller to handle incoming and outgoing calls, communicate with customers, provide information about products or services, and generate leads or sales. The ideal candidate should have good communication skills, a positive attitude, and the ability to build strong relationships with customers over the phone.
- Key ResponsibilitiesMake outbound calls to prospective and existing customers.
- Handle incoming customer calls and respond to queries professionally.
- Explain products, services, offers, and company information clearly.
- Generate leads and follow up with potential customers.
- Maintain regular follow-ups with customers to convert leads into sales.
- Understand customer requirements and provide appropriate solutions.
- Maintain accurate records of calls, customer details, and follow-ups.
- Achieve daily, weekly, and monthly calling or sales targets.
- Handle customer objections and resolve basic concerns effectively.
- Coordinate with the sales team to ensure smooth lead conversion.
- Maintain a skilled and positive attitude while communicating with customers.
- Provide regular updates and reports to the supervisor or manager.
- Follow company policies, calling procedures, and quality standards.