We are looking for a detail-oriented and customer-focused Operations Executive to manage end-to-end customer operations related to EPF and provident fund cases.
- Key Responsibilities:Handle and track customer cases and claims.
- Communicate with customers via calls and emails.
- Manage documentation, follow-ups, and customer queries.
- Handle customer escalations professionally and efficiently.
- Coordinate with relevant stakeholders, including employers and EPFO.
- Maintain accuracy and timely updates throughout the process.
Requirements:
- 1–2 years of experience in Customer Support, Back Office Operations, Financial Services, or a similar role.
- Good communication skills in English and Hindi.
- Basic knowledge of MS Excel and CRM tools.
- Robust attention to detail, problem-solving, and customer-handling skills.
- Knowledge of EPF/Provident Fund will be an added advantage.