Business Development Executive — WhatsApp Ordering Desk (Plazza)
Run Plazza's WhatsApp ordering channel from our operator console — supervising the AI agent, or handling every chat manually with AI replies switched off.
You'll do
- Work the live chat queue; take over conversations, reply as the business, cede back.
- Run orders end-to-end: find medicines, build the cart, apply coupons, confirm address, send the payment link.
- Follow up on unpaid links, answer order-status and refund queries, escalate real support cases.
- Tag outcomes and report conversion, response time, AOV, repeat rate weekly.
You need
- 1–3 yrs inside sales / customer success / q-commerce ops (solid freshers considered).
- Fluent written English + Hindi, WhatsApp-fast and warm.
- Comfortable running several chats at once on a web dashboard; obsessive about the right medicine, address and amount.
- Shift work incl. rostered weekends.