Role Summary

The Personal Shopper is responsible for delivering a highly personalized and premium shopping experience to customers. This role focuses on understanding customer needs, curating product selections, driving sales, and building long-term client relationships. The Personal Shopper acts as a brand ambassador, ensuring exceptional service standards and assisting customers throughout their shopping journey—both in-store and digitally.

- Key ResponsibilitiesCustomer Experience & ServiceProvide end‑to‑end personalized shopping support, including product selection, styling advice, size/fit guidance, and checkout assistance.
- Build strong rapport with customers to understand their preferences, lifestyle, and purchase history.
- Offer gifting suggestions based on customer requirements.
- Handle high‑value and premium customers with professionalism and discretion.
- Sales & Business DevelopmentAchieve monthly sales targets and contribute to store revenue.
- Proactively engage customers through appointments, follow-ups, WhatsApp outreach, and digital catalog sharing.
- Identify upselling and cross‑selling opportunities across categories.
- Convert client inquiries into purchases through strong product knowledge and service delivery.
- Clienteling & Relationship ManagementMaintain an updated client book with customer details, preferences, and purchase patterns.
- Conduct regular follow‑ups to inform customers about new arrivals, offers, and exclusive previews.
- Create loyalty through personalized touchpoints and exceptional service experiences.
- Product Knowledge & MerchandisingStay updated on product features, materials, size ranges, and trends.




- Coordinate with the visual merchandising team to ensure curated displays for appointments.
- Assist customers with product availability checks, reservations, and special orders.
- Operational Excellence Manage appointment scheduling and ensure readiness of fitting rooms or curated product setups.
- Ensure accurate billing, packaging, and coordinated delivery (where applicable).
- Maintain hygiene, presentation standards, and confidentiality at all times.
- Adhere to company SOPs, processes, and policies.
- Key Skills & Competencies Robust communication and interpersonal skills
- High customer service orientation
- Excellent styling and trend understanding
- Sales-driven mindset with negotiation abilities
- Attention to detail and presentation skill
- Ability to multitask and manage high-pressure situations
- Proficiency in digital communication tools (WhatsApp, SMS, CRM apps)
- Education & Experience Graduation preferred (any discipline)
- 1–3 years of experience in retail, fashion advisory, luxury sales, or customer-facing roles
- Freshers with strong communication and fashion sense may also be considered (based on brand requirements)
- Work Environment Store-based role with weekend and holiday working as per retail norms
- Requires extended standing hours and customer interaction
- May involve travel for client deliveries or special appointments (where applicable)
- Key Performance Indicators (KPIs)Individual sales achievement
- Conversion rate / appointment success rate
- Customer satisfaction scores
- Repeat customer visits and retention
- Number of new clients acquired
- Average transaction value (ATV) & units per transaction (UPT)

📌 Personal Shopper (Rajkot)
🏢 SHOPPERS STOP
📍 Rajkot