1. Customer Relationship Management

- Maintain and update customer profiles, purchase history, and preferences in the CRM system.
- Address customer queries, feedback, and service-related concerns professionally.

2. Sales & Retention Support

- Coordinate with showroom sales teams to drive repeat sales and customer retention.
- Inform customers about current collections, offers, schemes, and loyalty programs.

3. CRM Data & Reporting

- Ensure accuracy of customer data entry and documentation.
- Generate basic CRM reports related to customer visits, conversions, and retention metrics.
- Track campaign responses and customer engagement outcomes.

4. Campaign & Loyalty Program Coordination

- Execute CRM campaigns such as festive promotions, seasonal offers, and personalized outreach.
- Assist in managing loyalty programs and customer reward initiatives.
- Monitor campaign effectiveness and share insights with showroom management.

📌 CRM Executive (Chennai)
🏢 Joyalukkas India
📍 Chennai