Customer Service Executive || Inbound Voice Process || Kolkata

Customer Service Executive || Inbound Voice Process || Kolkata

02 Sep
|
Red Hibiscus Info Solutions
|
Kolkata

02 Sep

Red Hibiscus Info Solutions

Kolkata

Job description

*** Only for Male candidates****

CTC: 21,000 per month / 17000 in hand

Shift: 24x7 Rotational Shifts (9 Hours)

Cab Facility: One-side cab support during odd hours

Weekly Off: 1 Rotational Off per Week

*Eligibility Criteria*

Minimum 6 months of customer service experience (on paper mandatory)

Good communication skills in English and Hindi

Minimum qualification: 10+2 or above

Comfortable working in rotational shifts

Immediate joiners preferred

*Assessment Criteria*

Versant Score 4

*Key Responsibilities*

Handle customer queries and provide timely resolutions.

Assist customers with concerns related to:

Wrong items received

Delayed deliveries

Damaged products

Refunds and replacements

Order status and general inquiries

Ensure high levels of customer satisfaction through skilled and empathetic interactions.

Maintain accurate records of customer interactions and resolutions.

Follow company processes and quality standards while addressing customer concerns.

📌 Customer Service Executive || Inbound Voice Process || Kolkata
🏢 Red Hibiscus Info Solutions
📍 Kolkata

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