Senior Director – Head of Transition & Service Delivery

with a leading multinational organization. Location:

India (GCC - Outsourced Model) Level:

Executive Leadership Vertical:

Enterprise Services / Global Finance & Business Operations This role will lead the

Transition, Service Delivery, GBS Governance, Digital Enablement and BPO Governance

agenda across a global hybrid delivery model comprising captive GCCs and Tier-1 BPO partners. Key Responsibilities Lead

end-to-end global transitions

across Finance, HR, and technology shared services Oversee service delivery across

captive GCC and BPO operations Drive SLA/KPI governance, service quality, standardization and operational excellence Govern strategic

Tier-1 BPO partners , including commercial performance, productivity and contractual compliance Lead

automation, RPA, AI, digital workflow and continuous improvement





initiatives Drive measurable improvements in

cost, productivity, efficiency and service experience Partner with senior stakeholders including

CFO, CPO, Chief AI Officer and Regional Leadership Ideal Profile 18+ years

of experience in GBS, GCC, Shared Services or large-scale BPO-enabled environments Proven leadership in

global transitions and multi-functional operating models Robust experience across

Finance / HR / technology shared services Experience managing

hybrid captive + outsourced delivery models Strong BPO commercial and vendor governance experience Exposure to

RPA, AI, workflow automation, analytics and process optimization Experience managing globally distributed teams

📌 Director – Head of Transition & Service Delivery (Mumbai)
🏢 Leading MNC
📍 Mumbai