Company Description KAC VENTURES is a growing organization focused on providing professional services and talent solutions across various industries. The company is committed to building strong client relationships and delivering reliable support that meets evolving business needs. Team members are encouraged to develop their skills, contribute ideas, and collaborate to achieve shared goals. CAREER HOUSE values integrity, accountability, and a positive work environment that supports long-term career growth for its workforce. Role Description This full-time, on-site Call Center Executive role is based in Kochi. The Call Center Executive will handle inbound and outbound calls, respond to customer inquiries, and provide clear and accurate information about services and offerings. The role involves resolving customer issues, documenting interactions in call center systems, and following established procedures and scripts where needed. The Call Center Executive will also support sales activities by identifying customer needs, offering relevant solutions, and directing leads to appropriate teams. Daily responsibilities include maintaining high-quality service standards, meeting performance targets,



and collaborating with colleagues and supervisors to improve customer experience. Qualifications Solid Customer Support and Customer Service skills, with the ability to manage inquiries and resolve issues professionally. Excellent Communication abilities, including clear verbal communication, active listening, and confident telephone etiquette. Experience or familiarity with Contact Centers, including call handling processes, documentation, and use of call management tools. Sales aptitude, with the capability to identify customer needs, promote services, and support conversions where appropriate. Basic computer proficiency and ability to learn CRM or call center software quickly. Ability to work on-site in Kochi, adhere to schedules, and maintain consistent attendance and punctuality. Strong problem-solving skills, attention to detail, and a customer-focused mindset. Prior experience in a call center or customer-facing role is preferred but not mandatory; relevant training or certification in customer service is an advantage.

📌 Call Center Executive (Kerala)
🏢 CAREER HOUSE
📍 Kerala