- Be able to have On-Point communication in a proficient manner
- Relay all information needed & as provided
- Address customers in a professional and respectful manner
- Take ownership of issues in order to follow-up on outstanding requests and escalate issues when necessary
- Maintain up-to-date knowledge on business areas
- Maintain broad knowledge about company’s products and services
- Consistently communicating current issues to managers so as a company we can establish a solution to the problem
Requirements
Required Skills & Qualifications:
- Should have scored 60% & above throughout academics - B.Com Graduate
- Customer Support Experience in US. Business Environment - Banking or Financial Servixes preferred.
- Good Communication Skills (English – USA)
- Sensitization in American Culture
- Open to work in Night Shift
- Proficiency in Typing (35 wpm)
- Ability to handle distressed Customers
- Accountability is required from each individual
- 5 days a week (Alternate offs); Graveyard Shift