- DRA Certification (as per RBI/NISM guidelines)
- Collection experience.
- Solid Communication Skills in Kannada and Hindi
- Debt Recovery & Collection Techniques
- Customer Handling & Negotiation
- Basic Computer Literacy (MS Excel, CRM tools, etc.)
- Time Management & Target Orientation
- Knowledge of RBI Guidelines for Debt Recovery
- Documentation & Record Keeping
- Empathy and Patience in Dealing with Customers
- Ability to Work Under Pressure
- Languages: Proficiency in ENGLISH and TELUNGU
Proficiency in TELGU and TAMIL/ KANNADA/ MALAYALAM Proficiency in HINDI and TAMIL / TELGU / MALAYALAM
Roles and Responsibilities:
- Contact delinquent customers through calls and follow-ups to recover pending dues.
- Verify and update customer information and loan/account status.
- Plan and execute recovery strategies as per assigned targets and timelines.
- Negotiate payment terms while maintaining professionalism and empathy.
- Maintain proper documentation of calls, commitments, and payment receipts.
- Ensure compliance with RBI guidelines and DRA code of conduct during all recovery processes.
- Coordinate with legal or field recovery teams if required for escalated accounts.
- Report daily/weekly recovery performance to the supervisor or team lead.