Job Summary

We are looking for a dynamic, target-oriented and experienced Telecaller Team Leader to lead and motivate a team of telecallers. The Team Leader will be responsible for achieving admission and calling targets, monitoring team performance, ensuring effective follow-ups, and driving conversions.

Key Responsibilities

- Lead, motivate and manage the Telecalling Team on a daily basis.
- Allocate leads among team members and ensure timely follow-up.
- Monitor daily calls, follow-ups, enquiries and conversions.
- Ensure the team achieves daily, weekly and monthly admission targets.
- Personally handle important leads and support team members in closing admissions.
- Train and coach telecallers on communication, counselling and conversion techniques.
- Monitor call quality and ensure qualified communication with students/parents.
- Maintain accurate records of leads, follow-ups and admission status.
- Identify potential and inactive leads and implement strategies for conversion.
- Conduct regular team briefings and performance reviews.
- Prepare and submit daily EOD performance reports to management.
- Track individual team member performance and take corrective action where required.
- Coordinate with the Admissions, Marketing and Centre teams for smooth lead conversion.
- Ensure discipline, punctuality and productivity within the team.
- Handle customer/student concerns professionally and escalate issues when required.




- Achieve individual as well as team targets assigned by management.

Performance Expectations
- 100+ calls per day per team member, as assigned by management.
- Strong follow-up discipline on all leads.
- Consistent achievement of admission/conversion targets.
- Daily EOD reporting without fail.
- Effective team motivation and performance monitoring.
- Maximum conversion of generated enquiries into admissions.

Skills & Qualifications
- Minimum 13 years of experience as a Team Lead,
- Prior experience in team handling/team leadership is preferred.
- Excellent verbal communication and interpersonal skills.
- Strong convincing, counselling and negotiation abilities.
- Target-oriented and result-driven approach.
- Good knowledge of MS Office/Google Sheets and CRM systems.
- Ability to motivate and manage a team effectively.
- Good problem-solving and decision-making skills.
- Fluency in English and Kannada is preferred.

Key Performance Indicators (KPIs)
- Daily calling performance
- Lead follow-up rate
- Lead-to-admission conversion
- Team admission target achievement
- Individual telecaller productivity
- Quality of counselling and communication
- Daily reporting and discipline
- Team attendance and punctuality

Ideal Candidate The ideal candidate should be confident, energetic, disciplined, persuasive and highly target-driven, with the ability to lead a team and consistently deliver results. Joining: Immediate / As per requirement

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