Walk-in || Service Desk Agent//Hyderabad//Walkin Drive-5th Sep

Walk-in || Service Desk Agent//Hyderabad//Walkin Drive-5th Sep

02 Sep
|
Tata Consultancy Services
|
Hyderabad

02 Sep

Tata Consultancy Services

Hyderabad

Role & responsibilities

- Handle incidents, service requests, and queries via phone, email, chat, and ticketing tools.

- Troubleshoot Windows, Microsoft 365, Outlook, Teams, VPN, printers, and common enterprise

applications.

- Manage user accounts, password resets, and access requests through Active Directory and

related systems.

- Meet SLA targets for ticket response and resolution.

- Perform ticket categorization, prioritization, escalation, and documentation.

- Provide remote support to global users.

- Create and maintain knowledge base articles.

- Coordinate with infrastructure, network, and application teams for issue resolutio

📌 Walk-in || Service Desk Agent//Hyderabad//Walkin Drive-5th Sep
🏢 Tata Consultancy Services
📍 Hyderabad

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