Walkin Interview - Mumbai Yantra Park -5th Sep-26

Job Role - Salesforce Sales Cloud Tech Lead

Exp-6+ Years

Location-Mumbai Yantra Park

Job Type - Permanent!

Role & responsibilities

- Lead Salesforce Service Cloud implementation and enhancement projects.
- Define solution architecture and technical design aligned with business requirements.
- Mentor and guide Salesforce developers and administrators.
- Conduct design reviews, code reviews, and ensure adherence to Salesforce best practices.
- Collaborate with business stakeholders, product owners, and architects.

Salesforce Service Cloud Development
- Design and develop custom solutions using:
- Apex Classes, Triggers, Batch Apex

- Lightning Web Components (LWC)

- Aura Components

- Visualforce (where applicable)

- Configure and enhance

- Case Management
- Omni-Channel Routing

- Knowledge Base
- Entitlements & Milestones

- Service Console
- Email-to-Case
- Web-to-Case

- Live Chat / Messaging





- Service Contracts

Integration & Architecture
- Design integrations with external applications using:

- REST APIs

- SOAP Services

- Platform Events
- Middleware platforms (MuleSoft, Dell Boomi, Informatica, etc.)
- Implement scalable and secure integration frameworks.
- Ensure compliance with Salesforce security and governance standards.

DevOps & Deployment
- Manage CI/CD pipelines using:

- Copado

- Gearset

- Jenkins

- Azure DevOps
- Handle release management and deployment activities.
- Improve code quality through automated testing and code analysis.

Stakeholder Management
- Participate in requirement gathering and solution workshops.
- Present technical solutions to business and leadership teams.
- Provide production support and resolve critical issues.

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