- Experience: 1+ year mandatory in MSME VRM / MSME Banking
- Location: Turbhe (Juinagar), Navi Mumbai | Shift: 9 AM6 PM
- Languages: English + Hindi mandatory; Telugu preferred
- Versant V5 / equivalent communication proficiency is mandatory
- Salary: Based on last drawn salary & relevant experience
About the Role We are hiring experienced MSME Virtual Relationship Managers (VRMs) for a Wealth Management – MSME banking process.
The role involves managing MSME customers through voice and digital channels, resolving banking queries, understanding customer requirements, recommending suitable banking/wealth solutions, and achieving customer engagement and business targets.
Key Responsibilities
- Manage relationships with existing MSME banking customers.
- Handle customer queries and provide appropriate banking solutions.
- Identify cross-selling and up-selling opportunities.
- Achieve assigned sales, service and customer engagement targets.
- Maintain customer records and follow banking compliance/process guidelines.
- Deliver excellent customer service through voice and digital channels.
Eligibility Minimum 1 year relevant MSME VRM experience – Banking sector only
Graduate in any discipline
Robust English and Hindi communication
Versant Level 5 / equivalent mandatory
Telugu-speaking candidates preferred
CIBIL score 650+ mandatory
Candidates should be comfortable with customer-facing banking interactions.