Greetings from Omega Healthcare!

We're Hiring | Customer Support Executive (CSE)

Position Details

Role: Customer Support Executive (CSE)

Experience: 1-4 Years

Background: BPO - Domestic / International Voice Process

Shift: Night Shift (Work from Office)

Eligibility Criteria

Minimum 1 year of experience in a Voice Process (Mandatory)

Excellent English communication skills

Strong customer service and problem-solving abilities

Graduates and Undergraduates can apply

Immediate Joiners Only

Walk-In Venue

Omega Healthcare Head Office, Wind Tunnel Road, Avalappa Layout, Muniyappa Layout, Murugeshpalya, Bengaluru - 560017

Google Maps:

https://maps.app.goo.gl/imcYt4dsdBRbg4eV7

Key Responsibilities

- Contact insurance payers to resolve denied and non-denied claims after reviewing PMS, internal systems, and process guidelines.
- Facilitate claim resolution through payment posting, adjustments, and self-pay processing.
- Identify process improvement opportunities, trends, and recurring issues, and escalate them to supervisors when required.
- Maintain workflow documentation, including SOPs, trackers, issue logs,



and trend logs.
- Participate actively in training sessions to enhance knowledge of Revenue Cycle Management (RCM).
- Investigate and resolve complex patient account issues involving payer reimbursements, account transactions, and system timeline comments.
- Identify accounts that can be resolved without payer intervention and recommend appropriate action.
- Analyze trends and account errors to ensure timely and accurate resolutions.
- Highlight payer-related issues and support special projects involving claim reprocessing and escalations.

Desired Candidate Profile

- Minimum 1 year of Voice Process experience
- Good communication skills
- Ability to work in a fast-paced environment
- Strong analytical and problem-solving skills

Perks & Advantages

Quarterly Incentives

5-Day Work Week

US Holidays along with Indian Holidays

Attractive Employee Referral Program

Contact / WhatsApp

Smitha: (phone hidden)

HR Team

Omega Healthcare

📌 Walk-in || Mega Walk-In Drive For Customer Support Executive @ Omega Healthcare (Bengaluru)
🏢 Omega Healthcare
📍 Bengaluru