Key Result Areas (KRAs) Customer Relations

- Manage customer relationships and ensure customer satisfaction.

- Handle customer queries, complaints, and feedback.

- Resolve customer issues and escalations.

- Maintain customer and CRM records.

- Manage loyalty programs and customer engagement.

- Handle corporate, catering, gifting, event, and individual orders.

- Prepare menus based on customer needs and budget.

- Manage orders from booking to delivery and follow-up.

- Handle B2B and corporate clients and maintain positive relationships.

- Coordinate with Production, Kitchen, Logistics, Finance, Sales, Marketing, and Retail teams.

- Ensure correct billing, invoicing, payments, and daily reconciliation.

- Support outlet operations and maintain service standards.

- Coordinate product launches, promotions, and marketing activities.

- Maintain product records, shelf-life details, and website updates.

- Manage online and third-party platform orders.

- Coordinate with vendors when required.

- Prepare CRM, sales, and operational reports.

- Monitor service quality and customer satisfaction.

- Support sales growth and business development.

- Find ways to improve customer experience and operational efficiency.

📌 Walk-in || Crm Executive (Noida)
🏢 French Bakery
📍 Noida