Customer Support Executive Domestic Process (E-commerce)
Location
- Gurugram
Freshers and experienced candidates can apply.
CTC
2.0 LPA to 2.3 LPA, depending on location, interview performance, and relevant experience.
Working Days:-
- 6 days working with 1 rotational weekly off.
- Shift
- Rotational shifts, including night shifts.
- Night shift allowance will be provided as per company policy.
Key Responsibilities
- Handle customer queries and concerns related to e-commerce products, orders, deliveries, payments, returns, refunds, and other services.
- Provide accurate and timely resolutions to customers through calls, chat, or other communication channels.
- Maintain a professional and customer-focused approach during all interactions.
- Understand customer requirements and provide appropriate solutions within the defined process and timelines.
- Record and update customer interactions accurately in the system.
- Escalate unresolved or critical issues to the concerned team when required.
- Meet defined quality, productivity, and customer satisfaction targets.
Candidate Requirements
- Freshers are welcome to apply.
- Good verbal and written communication skills.
- Comfortable working in a customer support environment.
- Basic computer knowledge and ability to navigate multiple systems.
- Willingness to work in rotational shifts, including night shifts.
- Comfortable with a 6-day working schedule.
- Immediate joiners will be preferred.
Compensation & Advantages
- CTC: 2.0 LPA 2.3 LPA
- Night shift allowance as per company policy.
- Opportunity to work with leading e-commerce processes.
- Training and career growth opportunities.