Role & responsibilities
- We are looking for a customer-focused Customer Service Representative (Chat Support) to deliver high-quality support through digital chat platforms.
- This role requires strong written communication skills, attention to detail, and the ability to resolve customer queries efficiently.
- Handle inbound customer interactions via chat with professionalism and empathy.
- Understand customer issues and provide accurate, timely resolutions.
- Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS)
- Document chat interactions clearly and accurately in internal systems.
Preferred candidate profile
- 02 years of customer service experience (chat support preferred)
- Solid written communication skills in English
- Ability to manage multiple chat conversations simultaneously
- Prior experience in chat-based customer support
- Exposure to healthcare, insurance, or managed care processes
- Familiarity with CRM tools or chat platforms
- Excellent written communication and typing accuracy.
Interested ones can share their updated resume on
[email protected]
📌 Walk-in || Chat Process Executive (Hyderabad)
🏢 Artech
📍 Hyderabad