Job Summary

Our Product team leads the direction, coordination, output, quality, and enhancements to PowerSchools product portfolio. This dynamic, multi-functional team ensures the effective rollout of new products across the platform, packages and positions products to appeal to consumers, and helps set the future direction and pace of innovation in our organization.

Responsibilities

- Value-Driven Design Operations (30%)
- Business Goal & Metric Mapping: Establish frameworks to connect UX deliverables (user journeys, components, repositories) to business outcomes, tracking metrics like reduction in development rework, faster time-to-market, and product adoption.
- Handoff Optimization & Velocity: Optimize standardized workflows and design-to-code handoff processes between UX and Engineering (using Jira Product Discovery and our Design System) specifically aimed at reducing engineering sprint leakage.
- Capacity Planning & ROI: Track core UX operational metrics (throughput, velocity, resource capacity) to provide leadership with data-driven insights for headcount justification and tool stack ROI audits.
- Tooling & Knowledge Architecture: Administer core team tools (Figma, Miro, Jira Product Discovery), manage license allocation efficiency, and curate the UX team s Confluence knowledge base to ensure guidelines are current and discoverable.

- Accessibility Program Coordination & Workflow Management (40%)

- Absolute Pipeline Visibility: Build and maintain project trackers, dashboards, and roadmaps so that cross-functional partners always know the exact status, risks, and timelines of any product accessibility initiative.
- Intake & Inbox Governance:



Serve as the primary entry point for public and internal accessibility inquiries, triaging requests, routing them to the correct product teams, and managing response times against established SLAs using approved scripts.
- Audit & Vendor Logistics: Manage logistics, scheduling, prioritization, and budgeting for third-party accessibility audit vendors; organize and maintain our internal ACR/VPAT library across ~50-70 products.
- Remediation Tracking: Partner with Product and Engineering to ensure audit flaws are translated into trackable Jira tickets, maintaining a clear master roadmap of accessibility fixes.
- Program Team Facilitation: Facilitate the cross-functional Accessibility Program Team (UX, QA, Legal, Engineering); drive meeting agendas, document decisions, and relentlessly track action items.

- Research Operations & Insights (30%)

- Recruitment Logistics: Drive end-to-end participant recruitment, screening, and panel scheduling for highly specialized users (e.g., district administrators, teachers, specialized roles).
- Repository & Legal Governance: Maintain the centralized research participant database and insights repository, ensuring research data is compliant with privacy, legal, and regulatory standards (NDAs, consent forms, PII handling).
- Enablement & Finance:



Curate self-serve research templates and methodology guides for non-researchers; manage participant incentive distribution structures and reconcile software vendor expenses.

Qualifications

Required

- 2+ years of hands-on operational or program management experience within a fast-paced SaaS product organization.
- Business & Metrics Acumen: Proven experience establishing UX measurement frameworks (e.g., HEART framework, OKRs, or KPI mapping) that tie design and research investments to business performance or engineering efficiency.
- Cross-Functional Fluency: Proven ability to align, influence, and chase down updates from diverse stakeholders to move complex initiatives forward.
- High Autonomy: Entrepreneurial mindset with a demonstrated track record of building scalable corporate processes and tracking frameworks out of thin air.
- Tooling Ecosystem: Deep, hands-on administrative familiarity with Jira, Confluence.
- Communication: Exceptional written and verbal communication skills; comfortable facilitating cross-functional alignment meetings and synthesizing complex operational data into clean, explicit documentation.
- Familiarity with Salesforce, SharePoint, or advanced Jira Product Discovery workflows.

Preferred

- Experience with VPAT/ACR processes, accessibility audits, or vendor management.
- Background in participant recruitment, research repositories, or insights management.
- Familiarity with Salesforce, SharePoint, Slack administration, or knowledge base tooling.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 UX Program Manager, Design Operations and Accessibility (Bengaluru)
🏢 PowerSchool India
📍 Bengaluru