Role & responsibilities

Essential Functions

- Processes a transaction request within the agreed Service Level Target for quality, response- and throughput time, efficiency, etc., while respecting the KONE Way process definition and unit-specific instructions
- Validates if all required information or documentation is provided prior to executing the transaction, and seeks any required additional information, documentation or approval from the unit
- Minimizes work for the unit when routing requests throughout the process by:
- Send sub-requests for other process teams efficiently within SSC and tracks their completion to continue the process
- Validating all possible documentation before asking clarification from the unit
- Identifies the right contact in the front line for additional review or approval steps, where possible directly with the business person involved (unless otherwise stated in the unit instructions).
- Clearly communicating which steps are requested from the unit
- Maintain reminders and notifications to the unit as specified in the unit reference document (URD).




- Notifies the SSC team lead and/or Front Officer in case of process compliance or control issues or incomplete documentation.
- Executes quality checks at various stages of the process and keeps the quality statistics up to date
- Respects controls, process compliance and segregation of duties at every step of the transaction processing
- Reports time and other process performance data on a daily basis as required
- Maintains unit instructions as requested by the Front Officer and Process Owners.
- Daily reconciliation and corrective actions, if needed.
- Support process improvements and harmonization activities
- Participation in team meetings, process analysis and improvement actions.
- Other adequate tasks as allocated by Process Manager / Team Leader

Preferred candidate profile Should have experience in Order Management in SAP

Knowledge in Power BI/Power Apps

Perks and advantages

Location: Chennai-Ambattur

Monday to Friday working

CTC+Food+Transport

📌 Urgent vacancy For Order Management Executive with Power BI knowledge (Chennai)
🏢 Kone
📍 Chennai