UPI Reconciliation & Operations

Job Location: Kopar Khairane, Navi Mumbai

Employment Type: Contractual

Contract Duration: 2 Years

Role Overview

We are looking for candidates to support UPI reconciliation, transaction processing, dispute management, customer grievance resolution and other banking operations. The role will involve handling transaction-related activities, resolving operational queries, maintaining records and coordinating with internal stakeholders to ensure smooth and timely completion of assigned processes.

Key Responsibilities

- Perform UPI and transaction reconciliation activities and identify discrepancies.
- Handle transaction-related complaints, queries and customer grievances.
- Process chargebacks and support NPCI dispute-related activities.
- Handle reconciliation exceptions and coordinate for timely resolution.
- Provide operational support to branches and internal stakeholders.
- Manage transaction-related queries and ensure appropriate resolution within defined timelines.
- Handle complex reconciliation, dispute and escalation cases as required.
- Monitor day-to-day operational activities and ensure adherence to defined processes and SLAs.
- Prepare, maintain and review MIS, operational reports and transaction records.
- Maintain accurate documentation and records of reconciliation, complaints and dispute cases.
- Coordinate with GITC, SBOSS, branches and other relevant stakeholders for issue resolution.
- Monitor pending cases and ensure timely closure of operational activities.
- Support quality checks and ensure accuracy of transaction and reconciliation activities.




- Assist in identifying recurring issues and suggest process improvements.
- Support workflow allocation, team coordination and operational monitoring, where required.
- Handle escalations and ensure timely communication and resolution.
- Perform any other operational or supervisory responsibilities assigned by GITC/SBOSS from time to time.

Required Skills
- Good understanding of banking operations and digital payment processes.
- Knowledge of UPI, transaction reconciliation, chargebacks and dispute management will be preferred.
- Solid analytical and problem-solving abilities.
- Good communication and interpersonal skills.
- Good working knowledge of MS Excel and MS Office.
- Strong attention to detail and accuracy.
- Ability to handle transaction-level data and operational records.
- Ability to work within defined timelines and SLAs.
- Good coordination and stakeholder-management skills.
- Candidates with team-handling experience will be preferred for supervisory responsibilities.

Educational Qualification Graduate in any discipline. Candidates with an educational background in Commerce, Finance, Banking, Management or related fields will be preferred.

Experience

Candidates with relevant experience in banking operations, UPI/digital payments, transaction processing, reconciliation, chargeback/dispute management, customer grievance handling, MIS or team supervision will be preferred.

Note: The level of responsibility/designation will be determined based on the candidate's qualification, relevant experience, skill set and interview assessment.

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