Travel Operations Manager Vietnam & Bali | Groups & MICE
Role & responsibilities:
- Drive sales and business development for Vietnam & Bali products across key markets
- Handle Groups & MICE enquiries, proposals, and end-to-end requirements
- Develop customized itineraries and competitive quotations based on client needs
- Build strong relationships with travel agents and drive successful booking closures
- Support, guide, and mentor the team to achieve sales and operational objectives
- Monitor team performance and provide hands-on support for complex enquiries and bookings
- Identify opportunities to enhance and expand Vietnam products and experiences
- Continuously review pricing, itineraries, and services to improve market competitiveness
- Collaborate with operations and suppliers to ensure smooth and productive service delivery
- Drive revenue growth while maintaining high standards of customer service and client satisfaction
- Manage operational and back-office responsibilities effectively
- Collaborate across teams and share responsibilities to ensure overall business efficiency
Key Skills:
- Strong destination knowledge of Vietnam products, experiences, and services
- Excellent Groups & MICE sales and business development skills
- Strong negotiation, convincing, and client relationship management abilities
- Expertise in itinerary planning, proposal development, and competitive costing
- Team leadership, mentoring, and performance management skills
- Strong problem-solving, decision-making, and presence of mind
- Excellent communication and interpersonal skills
- Ability to multitask, manage priorities, and deliver within deadlines
- Proficiency in MS Office and travel planning tools
- Strong commercial awareness with a focus on revenue and client satisfaction