This is a role for an experienced transport operations supervisor with a deep understanding of the transport business and a large network of drivers. Someone who is not only unafraid to be hands-on and work from the field but is also tech savvy to operate the latest transport management software from his desk.

About The Company

NVS Travel Solutions is a 19-year-old firm that provides mobility services pan India. In 2023, NVS has scaled to an owned fleet size of 900+ vehicles and also has its own in-house tech team, which has been building software solutions for the transport industry for the last 6 years, making the future of this firm bright and greener.

Job Responsibilities:Key Responsibility Areas (KRAs):

- Sourcing drivers and vehicles.
- Ensure maintenance of vehicles.
- Ensure driver discipline
- Reporting & MIS

Key Performance Indicators (KPIs)

- SLA & process adherence
- Performance on regular QC/ audits
- Number of Trips
- Customer satisfaction surveys (CSAT & NPS)

Job Role

- Route Planning and Optimization

Develop and optimise transportation routes for efficiency and cost-effectiveness. Implement strategies to minimise travel time and fuel consumption.
- Fleet Management:

Oversee the daily deployment of vehicles to meet operational requirements. Ensure proper maintenance schedules for all vehicles in the fleet.
- Driver Management:

Supervise and coordinate the activities of drivers and other operational staff. Provide guidance, training, and performance feedback to ensure a high standard of

Service.

- Customer Service:

Ensure a high level of customer satisfaction by monitoring service quality and addressing customer concerns. Implement customer feedback mechanisms and take corrective actions.
- Compliance and Safety:

Ensure compliance with transportation regulations and safety standards.



Implement and enforce safety protocols and training programs for drivers and staff.
- Vehicle Inspections:

Conduct regular inspections of vehicles to identify and address any maintenance or safety issues. Ensure that all vehicles meet regulatory and company standards.
- Emergency Response:

Develop and implement emergency response plans for transportation-related incidents. Coordinate with relevant authorities and agencies during emergencies.
- Cost Control:

Monitor and control operational expenses, including fuel costs, maintenance, and other related expenditures. Identify areas for cost reduction and efficiency improvement.
- Documentation and Record Keeping:

Maintain accurate and up-to-date records of vehicle inspections, maintenance activities, and driver logs.

Ensure compliance with documentation and reporting requirements.

- Technology Utilisation:

Implement and utilise technology solutions for route planning, vehicle tracking, and communication. Stay updated on advancements in transportation technology.
- Performance Metrics:

Define and monitor key performance indicators (KPIs) related to transportation operations. Analyse performance metrics regularly and recommend improvements.
- Training and Development:

Provide ongoing training and development opportunities for transportation staff, focusing on safety and operational efficiency.

Ensure that drivers are well-trained on current technologies and best practices.

- Vendor Management:

Coordinate with transportation service providers, ensuring they meet service level agreements. Address issues and collaborate with vendors to enhance service quality.
- Continuous Improvement:

Identify opportunities for process improvement and efficiency gains within the transportation department. Implement initiatives to enhance overall effectiveness and service quality.

Skills: maintenance,transportation,management,training

📌 Transport Supervisor (Chennai)
🏢 NVS Travel Solutions Private
📍 Chennai