- Design and lead end-to-end training programs covering sales training, process training, and product training for TripJack's travel, sales, and operations teams.

- Bring 7+ years of core Training & Development experience, with a strong, demonstrable track record in sales training being the top priority for this role.

- Prior experience in the travel industry is strongly preferred, with working knowledge of GDS platforms Amadeus, Galileo, and Sabre — to ensure training content is technically grounded and relevant.

- Develop and deliver product training modules to ensure teams have deep, up-to-date knowledge of TripJack's B2B travel offerings and platform capabilities.

- Own process training initiatives, ensuring new hires and existing employees are aligned with SOPs, workflows, and quality/compliance standards.

- Bring cutting-edge,



out-of-the-box training methodologies — gamification, role-plays, simulations, digital/blended learning — to keep programs engaging and outcomes-driven.

- Conduct Training Needs Analysis (TNA) across departments and build a structured annual training calendar aligned with business goals.

- Measure and report training effectiveness through pre/post assessments, feedback loops, and performance-linked ROI metrics.

- Collaborate closely with Sales, Product, and Operations leadership to identify skill gaps and customize training interventions accordingly.

- Manage and mentor a training team (if applicable), while also being hands-on in content creation, facilitation, and classroom/virtual delivery.

📌 Training Manager (Mumbai)
🏢 Tripjack
📍 Mumbai