: Ticketing Executive

Company: DM Travels

Location: Shantiniketan Building, Camac Street, Kolkata

Reports To: Management / Founders

About DM Travels

DM Travels is a Kolkata-based travel agency offering domestic and international travel solutions, including flight bookings, holiday packages, visa assistance, and corporate travel services.

Role Overview

We are looking for a detail-oriented Ticketing Executive to handle end-to-end air and rail ticketing operations, ensuring accurate, timely, and cost-effective bookings for clients while maintaining solid vendor and GDS relationships.

Key Responsibilities

- Handle domestic and international flight ticketing (issue, reissue, cancel, and refund tickets) via GDS platforms (Amadeus/Galileo/Sabre) and airline portals
- Source and compare fares across airlines, consolidators, and OTAs to secure the best rates for clients
- Process PNR creation, fare quotes, ticket reconfirmation, and schedule change updates
- Coordinate rail and bus ticketing where required
- Manage group bookings, block seats, and negotiate group fares for bulk travel (e.g., leisure groups, corporate movements)
- Liaise with airlines and vendors on fare disputes, refunds, and special requests
- Maintain accurate records of bookings, invoices,



and client payment status
- Advise clients on visa-related travel documentation requirements, baggage policies, and fare rules
- Handle last-minute rebookings, cancellations, and client emergencies with prompt turnaround
- Coordinate with the sales team to convert leads into confirmed bookings
- Stay updated on airline fare rules, promotional fares, and industry regulations

Requirements
- 1–3 years of experience in airline/travel ticketing (freshers with GDS certification may apply)
- Working knowledge of GDS systems (Amadeus, Galileo, or Sabre) preferred
- Strong understanding of fare construction, ticketing rules, and refund/reissue processes
- Excellent communication and client-handling skills
- Proficiency in MS Excel and basic documentation
- Ability to multitask under pressure, especially during peak booking periods
- Bachelor's degree; diploma/certification in travel & tourism or IATA ticketing preferred

Preferred Skills
- Familiarity with international visa and immigration documentation
- Experience handling group travel and MICE bookings
- Knowledge of hotel and package booking platforms is a plus

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