We are looking for a confident and enthusiastic Telecaller to connect with prospective customers, understand their requirements, generate site visit opportunities, and maintain regular follow-ups with leads.
Key Responsibilities
- Call prospective customers from provided leads and introduce the project professionally.
- Understand the customer's name, location, property requirement, preferred configuration and budget.
- Explain the project, location and key offerings clearly without making misleading commitments.
- Qualify leads based on customer requirements and interest level.
- Focus on converting genuine leads into site visits.
- Schedule and coordinate site visits with interested customers.
- Follow up with leads through calls and WhatsApp as required.
- Maintain accurate and updated customer information in the CRM.
- Record call outcomes, customer requirements and follow-up dates.
- Coordinate with the sales team and provide relevant lead information.
- Ensure timely follow-ups on all active and interested leads.
- Maintain a professional and customer-friendly approach throughout the interaction.
- Achieve assigned calling, follow-up and site visit targets.
Customer Interaction Guidelines
- Do not discuss or negotiate pricing beyond the information approved by the company.
- First understand the customer's requirement before giving project details.
- Try to generate a site visit wherever the customer shows genuine interest.
- Be polite, patient and professional during every call.
- Never provide false information or make unauthorized commitments.
Required Skills
- Excellent verbal communication skills.
- Good Hindi and English communication.
- Confident and persuasive personality.
- Strong follow-up and relationship-building skills.
- Basic knowledge of MS Office/CRM tools.
- Ability to handle customer queries and objections professionally.
- Target-oriented and self-motivated approach.
Preferred Candidate
- Prior experience in real estate telecalling, sales or customer handling will be an advantage.
- Freshers with robust communication and a positive attitude are welcome.
Key Performance Indicators
- Number of quality calls made.
- Qualified leads generated.
- Follow-up completion.
- Site visits scheduled.
- Lead-to-site-visit conversion.
- CRM accuracy and timely updates.
- Achievement of assigned targets.
📌 Telecalling Executive (Jaipur)
🏢 VKGK Group
📍 Jaipur
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