Inbound Telecaller – Job DescriptionJob TitleInbound Telecaller Job OverviewWe are looking for a confident and customer-focused Inbound Telecaller to handle incoming calls, understand customer requirements, provide accurate information, and resolve queries professionally. Key ResponsibilitiesHandle inbound customer calls and respond to queries. Provide information about products/services, pricing, offers, and processes.
Understand customer needs and recommend suitable solutions. Maintain a polite, professional, and positive attitude with customers. Resolve customer complaints or escalate them to the concerned team when required.
Record customer details and call information accurately in CRM/software. Follow up with customers when necessary. Meet assigned customer service, conversion, or sales targets.
Maintain proper call records and daily reports.
RequirementsGood communication skills in Hindi and English. Fresher or experienced candidates can apply. Basic computer knowledge and ability to use CRM/software. Valuable listening and problem-solving skills.
Ability to handle customers patiently and professionally.
Preferred
SkillsCustomer handling Telecalling Communication Sales and follow-up Basic MS Office/CRM knowledge Job TypeFull-time ExperienceFresher / 0–2 years SalaryAs per company standards and candidate experience, plus incentives where applicable.