Company: Battery Dost (InfiSwaps Private Limited) Location: Gurugram, Haryana Experience: 2–4 years Employment Type: Full-time

About Battery DostBattery Dost is a battery swapping network for commercial EV 2-wheelers and 3-wheelers. We run live swapping stations, powering fleet operators and gig-economy riders with fast, reliable battery swaps — no more waiting around for a charge. We're scaling fast and looking for someone who can be the voice of Battery Dost to our riders and fleet partners.

Role OverviewWe're hiring a Telecaller / Customer Support Executive for our Gurugram operations to manage day-to-day rider and fleet-partner communication — onboarding calls, support queries, issue resolution, and follow-ups — ensuring every rider using our swap stations has a smooth experience.

Key Responsibilities

- Handle inbound and outbound calls with EV riders and fleet drivers regarding swap station usage, battery issues, subscription/billing queries, and onboarding
- Resolve customer complaints and escalate unresolved technical or billing issues to the relevant internal team (Ops, BMS/tech, finance)
- Conduct outbound calls for rider onboarding, KYC follow-ups, subscription renewals, and satisfaction check-ins
- Maintain accurate call logs and update customer records/CRM after every interaction




- Coordinate with the station operations team to relay real-time issues reported by riders (e.g., battery faults, station downtime)
- Track and report recurring complaint patterns to help improve service quality
- Support fleet-partner coordination calls (e.g., with driver pools from partner fleets) as needed
- Meet daily/weekly call quality and resolution-time targets

Requirements
- 2–4 years of experience in telecalling, customer support, or a BPO/call-centre environment (voice process)
- Strong verbal communication skills in Hindi and English
- Comfortable with high call volumes and a rapid-paced, target-driven environment
- Basic computer literacy — comfortable logging calls/tickets in a CRM or spreadsheet
- Patient, empathetic, and solution-oriented approach to handling frustrated or first-time EV users
- Prior experience in EV, mobility, fintech, or logistics customer support is a plus, but not mandatory
- Based in or willing to work from Gurugram

What We Offer
- Opportunity to be part of a fast-growing EV infrastructure startup at an early stage
- Direct exposure to fleet operators and the broader EV ecosystem
- Growth path into team lead / customer success roles as we scale to new cities

📌 Telecaller / Customer Support Executive (Gurugram)
🏢 Battery Dost
📍 Gurugram