Job Purpose To handle customer enquiries and leads through telephone calls, generate appointments, follow up with prospective customers, and support the Sales Team in converting leads into showroom visits, test drives, and retail sales.
Key Responsibilities
- Make outbound calls to recent and existing customer leads.
- Attend and respond to inbound customer enquiries.
- Follow up regularly on enquiries, leads, quotations, and pending customers.
- Explain vehicle models, features, offers, finance, and exchange options to customers.
- Generate showroom visit and test-drive appointments.
- Coordinate with Product Specialists/Sales Consultants for customer appointments.
- Maintain accurate records of calls, customer requirements, follow-ups, and lead status in CRM/DMS.
- Ensure timely follow-up on all assigned leads.
- Identify customer requirements and pass qualified leads to the Sales Team.
- Follow up with customers after showroom visits and test drives.
- Support the Sales Team in lead conversion and achieving monthly targets.
- Make follow-up calls for lost, old, and inactive enquiries to generate fresh opportunities.
- Maintain professional communication and provide a positive customer experience.
- Prepare daily/weekly calling and lead follow-up reports as required by management.
Required Skills
- Good communication and convincing skills
- Customer-handling ability
- Basic knowledge of automobile products
- Good follow-up skills
- Comfortable working with CRM/DMS and MS Office
- Target-oriented approach
- Good telephone etiquette
- Ability to handle customer objections professionally